Staples utilized Zipp Express for 3rd party final mile delivery services in the St. Louis market in 2016 and 2017. They seamlessly transitioned the volume over from another provider with zero disruptions to our customers. Throughout their tenure, Zipp’s service metrics were among the best scores in Staples’ national network.
Vincent Cook from our Staples Operations team provided the following feedback on Zipp’s excellent communication:
“I appreciated the flow of communication between their operational personnel and myself. It’s easy to report good news, but when issues did occur, I always received a call from either Janet or Steve outlining the issue and their solution. Their management team would constantly look to Staples for input to how they could standardize their operation to match or co-exist with Staples.”Kristin Cosgrove
The CVC is the sales and marketing organization responsible for selling St. Louis City and St. Louis County as a convention and meeting site and as a leisure travel destination. The CVC emphasizes a strong commitment to customer service, striving to exceed expectations daily. Similarly, Zipp Express is dedicated to providing superb customer service, as well as tremendous value, in their day-to-day operations.
The CVC would like to recognize Zipp Express for their invaluable partnership. We rely on the relationship with Zipp Express extensively that has resulted in a degree of support and service that far surpasses previous competitors. Chris, our Account Executive, and the Zipp team always take a personal interest in our quality of service.
Zipp Express continues to be an indispensable asset for the CVC, producing “First Class” performance. Thank you so much for your commitment to excellence!
We had ordered a part for a project with a tight deadline. Our order actually was shipped using Estes and apparently you are their delivery agent/3rd party shipper. Anyway, I spoke with Estes concerning the shipment as their online tracking showed the package was in St. Louis and we wanted to see when it was going to be delivered or could we possibly pick it up. After finding out from Estes that our package was NOT in St. Louis and the package was still somewhere on the truck, an employee with Estes gave me your company name and phone number to the St Louis location and gave me the employee Amanda to speak with. I spoke with Amanda and she was GREAT! I informed her of our situation and how we needed the shipment asap. When I called back around 3:45 yesterday to see if the truck had maybe shown up, it had and she got with her warehouse employee Eddie and they were able to find the shipment on the truck prior to it being able to be totally unloaded. I was able to send my employee down and Eddie was able to get it loaded for us. Both employees were a tremendous help on us getting our shipment picked up. I believe they went above and beyond to help us out. We were able to get the part installed in time thanks to both of them. Their help is greatly appreciated! I wanted to make sure someone knew how helpful these two employees were.
At Grainger we value great service. Our motto states our dedication to provide exceptional service to every customer, every time. In order for us to execute on our motto we must rely on an extended team of external partners to “close the deals” we work on.
Zipp Express has clearly demonstrated a similar passion for great service and we value our partnership with your company. The consistent high level of service we receive from Zipp Express allows us to run a successful business and continue to wow our customers even after our shipments are turned over to an external partner.
Our business requires a lot of special delivery needs and the Zipp Express team has delivered solutions that work time and time again.
Scholastic prides itself on providing dependable, professional and trustworthy service to our customers. For over five years, we have placed our trust in Zipp Express to provide this same service as an extension of our company with the Scholastic Book Fair program at area schools.
Zipp Express is always able to provide the requested number of trucks and drivers to handle our school deliveries and return pick-ups. The consistent quality of the Zipp drivers, including being well-groomed, in uniform and with photo Identification badges, is a key factor in our continued use of Zipp.
Even though our business is seasonal, Zipp Express treats us as their “number one” priority at all times. Roger Goessling and Rick Schnitker are always available to ensure that our requests, even the “last minute” ones, are filled promptly. This consistently great service allows us to focus on our core business, the book fairs, rather than worry about the logistic details.
Thanks to Zipp Express, we can ALWAYS meet the needs of our customers!