These days, it seems like people can’t wait to offer testimonials about their experience with a company. If it was a good experience, they’ll rave about the highlights, and if it was a bad experience, they’ll immediately go online and post a bad review.
This can be a great thing for companies who work hard to satisfy their customers, and it can be a terrible thing for companies who don’t. Online reviews and word of mouth referrals go a long way in both obtaining and deferring customers. It’s become normal for people to do a quick online search before calling for services.
St. Louis Delivery Testimonials
Luckily for Zipp Express, we do work very hard to ensure our customers have a great experience with us. We prioritize customer needs and go above and beyond when necessary. Our 4.9/5.0 rating on Google reflects that, as do our testimonials. Some are highlighted below:
Unparalleled Professionalism
“…The consistent quality of the Zipp drivers, including being well-groomed, in uniform and with photo identification badges, is a key factor in our continued use of Zipp. Even though our business is seasonal, Zipp Express treats us as their “number one” priority at all times.” –Scholastic Book Fairs
Trust
“…Our motto states our dedication to provide exceptional service to every customer, every time. In order for us to execute on our motto we must rely on an extended team of external partners to “close the deals” we work on. Zipp Express has clearly demonstrated a similar passion for great service and we value our partnership with your company. The consistent high level of service we receive from Zipp Express allows us to run a successful business and continue to wow our customers even after our shipments are turned over to an external partner.” –W. W. Grainger, Inc.
Communication
“…I appreciated the flow of communication between their operational personnel and myself. It’s easy to report good news, but when issues did occur, I always received a call from either Janet or Steve outlining the issue and their solution. Their management team would constantly look to Staples for input to how they could standardize their operation to match or co-exist with Staples.” –Vincent Cook, Staples Operations
Relationship Building
“…The CVC would like to recognize Zipp Express for their invaluable partnership. We rely on the relationship with Zipp Express extensively that has resulted in a degree of support and service that far surpasses previous competitors. Chris, our Account Executive, and the Zipp team always take a personal interest in our quality of service.” –Saint Louis Convention & Visitors Commission (CVC)
Staying close to customers and participating in the community is important to Zipp Express and its leadership team. Zipp Express actively participates in several St. Louis area Chambers and Industry Associations, and we continue to grow and refine our services in the St. Louis area.
Join our satisfied customers—call us today for your delivery needs!
