Frequently Asked Questions
Do I have to have an account to use Zipp Express?
No, you have access to all of our premium services as long as you pre-pay with a major credit card.
Do I have to have an account for deliveries in St. Louis, Missouri?
No, our band of delivery cars and vans in St. Louis are available to anyone as long as they pre-pay with a major credit card.
Do you deliver to/from areas outside the St. Louis, Missouri area?
Yes, our delivery network reaches across all 48 continental states. St. Louis, Missouri is where we conduct the majority of our business, but we accommodate to a wide variety of shipping needs.
What delivery options do I have?
Our St. Louis-based warehouse offers trucking, courier, storage and white-glove services. No matter your parcel size needs or time constraints, we’ve got a delivery solution for you.
Is Zipp Express insured?
Yes, Zipp is fully insured, including liability, auto and cargo insurance.
Can I be notified when my package is delivered?
Yes, our dispatch software can send you email updates throughout the delivery process and including the proof of delivery. As an account holder, you can also log in to view the delivery signature.
What happens if I have a delivery need after hours?
Our main phone number is answered 24/7/365 by Zipp Express dispatchers so you will always be able to place your order or receive delivery updates. Our drivers run throughout the night to ensure on time service.
Do you pick up and drop off at Lambert International Airport, St. Louis MO?
Yes, our team is experienced with airport recovery and delivery for your time-critical shipments. We are available for all NFO schedules. Zipp Express is TSA compliant.
Where is the Zipp Express Warehouse located?
Our warehouse is centrally located in St. Louis, Missouri, just one-mile west of I-270 off I-70. Standard hours of operation are Monday – Friday from 7:00 a.m. to 2:30 p.m. with 24/7/365 access available by appointment.