Zipp Express - St. Louis Delivery Partner
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SMS Privacy Policy for Freight Delivery Services

1. Introduction

This SMS Privacy Policy explains how we collect, use, and protect information when communicating via text messages with:

  • Customers receiving freight deliveries.
  • Drivers performing deliveries on behalf of our company.

Our goal is to ensure clear communication while safeguarding personal information.

2. Information We Collect

  • Phone Numbers: Required to send and receive SMS updates.
  • Message Content: Information exchanged (e.g., delivery instructions, confirmations).
  • Delivery Data: Status updates, timestamps, and driver/customer responses.
  • Operational Data: Driver assignment details, route confirmations, and proof-of-delivery notifications.

3. How We Use Your Information

For Customers

  • To provide delivery notifications (e.g., estimated arrival, delays, completion).
  • To confirm receipt of freight or request delivery instructions.
  • To share support or issue-resolution messages.

For Drivers

  • To assign and confirm delivery tasks.
  • To send route updates, customer contact details, and freight instructions.
  • To record proof-of-delivery and compliance communications.

4. Sharing of Information

We do not sell or rent SMS data. Information may be shared only with:

  • Service Providers: SMS platforms and logistics partners supporting delivery operations.
  • Legal Authorities: When required by law or to protect safety and property.
  • Internal Teams: Dispatch, customer service, and compliance staff.

5. Opt-In and Opt-Out

  • Customers: You will only receive SMS updates if you opt in during booking or account setup. You may opt out anytime by replying STOP, though essential delivery updates may still be sent.
  • Drivers: SMS communication is required for operational purposes. Opt-out is not available while actively contracted for deliveries.

6. Data Retention

  • SMS logs are retained for operational, compliance, and legal purposes.
  • Customer SMS data is deleted after retention periods expire.
  • Driver SMS data may be retained longer to meet regulatory and contractual obligations.

7. Security

We use reasonable safeguards to protect SMS data, including encryption in transit and restricted access. However, SMS is not fully secure, so sensitive personal or financial information should not be shared via text.

8. Your Rights

  • Customers: You may request access, correction, or deletion of your SMS data, subject to legal requirements.
  • Drivers: You may request access to SMS records related to your deliveries, subject to contractual and compliance obligations.

9. Changes to This Policy

We may update this SMS Privacy Policy from time to time. Updates will be communicated via SMS or posted on our website.

10. Contact Us

For questions regarding this SMS Privacy Policy:
Email: beths@zippdelivers.com Phone: 314.842.8877